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Jacqueline M Doyle

BLASTer hub zero error

Hi, Over the last couple days I’ve consistently had trouble uploading files to BLASTer. As soon as I hit the “browse” button, I get a HubZero File Import Error along the lines of “An error occurred uploading the document or it was not uploaded within the appropriate time limit…” No amount of clicking okay and trying again seems to make a difference. Any thoughts?

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    Nikki H

    Hi Jacqueline,

    Sorry, we didn’t get to your question sooner. Is this still an issue for you? If so, please enter it as a ticket (with screenshot) by clicking on “Need Help” on the top right of any page on The ticket system gives us more information for troubleshooting.


    Nikki Huang

    DiaGrid Administrator

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