Knowledge Base

I've lost my password!

Don't panic! Just click on the Forgot your Password link on the login page and enter the e-mail address for your account. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. If you don't receive an e-mail with the token right away, check your junk mail folder and make sure that it didn't get filed there by mistake. If you no longer have access to the e-mail address that you have on file with us, contact support and we'll help you recover your account.

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    Amanda Jordan

    After changing your password, wait for 24 hours and must clear your cache history  and cookies before using your latest original password. This will allow the system to update and identify your password.Hyperlink Note that passwords are case-sensitive (which means that "PASSWORD", "PaSsWoRd", and "Password" are not equivalent), so make sure to consider this when you enter the new password.

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